Location: Terranuova Bracciolini (AR), Italy. Availability to travel up to 30-40%
Business Unit: Residential
Local Org Unit: Global Product Management Residential
Reporting Line: Head of Global Product Management - Residential
Level / Seniority: Entry Level
Employment Contract Type: Stage/Permanent (depending on the seniority), Full-Time
Education - Bachelor's degree in Electrical Engineering or Diploma from Secondary Technical School
Languages - Fluent English knowledge (B2 or superior)
Experience – Fresh graduate (no experience is required)
JOB SUMMARY AND SCOPE
We are looking for a Service Product Engineer to join our Residential Global Product Management team, who will be in charge of maintaining and servicing residential solar inverters equipment through service procedure creation and phone/email customer services, in order to ensure 100% customer satisfaction.
ACTIVITIES
- Create service procedures for both Existing and new products.
- Interact with customers and coworkers at a professional level, able to work both independently and as part of a multi-tasking team.
- Perform on-site customer services, including installing, commissioning, troubleshooting and repairing of inverter equipment and related products.
- Provide technical support to customers via telephone and email
- Provide adequate documentation and reports upon completion of each assigned job.
- Perform field engineering projects while maintaining safety standards.
- Carry out on site root cause analysis on equipment failures
- Process administration of customers claims
- Support 3rd party field personnel in execution of activity under FIMER Product Group Solar.
- Perform service activities planning and coordination
TECHNICAL SKILLS
MUST HAVE
- Experience in using Office Suite: especially Excel and PPT
NICE TO HAVE
- Base knowledge of Power Electronics/batteries and energy conversion.
- Base knowledge of Video editing
BEHAVIORAL SKILLS
MUST HAVE
- Ability to work effectively under pressure and meet deadlines.
- Strong collaboration and communication skills (written and verbal) to communicate with and maintain effective relationships with customers and colleagues
- Ability to perform stand-alone work
NICE TO HAVE
- Highly motivated and self-driven, teamwork predisposition, both with R&D teams and with other company functions
- Multitasking capability and self-adjustment ability to after non-successful tests
Professionals aligned with requested profile will be contacted; we thank in advance the other candidates, who will not be given direct feedback, we will keep their profiles highlighted for future opportunities.
FIMER promotes an equal opportunity and diverse environment – all applications from talented individuals are welcome!